Communication is at the heart of any organisation whether this be via voice, video, chat, email, or interaction through your applications which are exposed to employees, customers or suppliers.
Many organisations have yet to achieve the true benefits of converged communications where a single user interface can be used to perform all the communications types supported by your organisation.
Being able to communicate with users in the way they prefer at a time to suit them enables you to expand the scope of how you build customer or supplier relationships. Our chat bot technology enables you to extend the scope of current interactive voice response technology to other communication mediums even when a human operator is not available.
Control of communication has become increasingly important as data protection legislation including the latest General Data Protection Regulations and UK Data Protection Act. Our communication analytic engine provides a low cost and effective method of controlling and managing communication even analysing calls in real time for key words, examining email or chat content and triggering alerts where appropriate.
Full communication recording of calls, chat messages, emails and interaction via your own applications offer you full audit capability along with full reporting of communication.
Please click here to see some examples of recent Converged Comms projects